Refund policy

Every Orélth gown is made for you after you order. Please choose your size carefully using the size chart on each product page. Outside the UK and EU, pre-orders are not eligible for change-of-mind returns.

When we accept a return

We accept returns and give a full refund, or remake the gown, if what you receive is:

• Faulty — a defect in fabric, construction or finish;
• The wrong size — a different size from the one you ordered;
• The wrong colour or style — not the item you ordered;
• Damaged in transit.

In these cases we cover the return postage. For every other return, the cost of sending the gown back is yours, including any duties or taxes charged on the return.

Customers in the UK and EU

If you live in the United Kingdom or the European Union you have a legal right to withdraw from your order within 14 days of receiving it, without giving a reason. Returns are accepted on that basis; return postage, and any duties or taxes charged on the return, are paid by you. See our UK & EU right of withdrawal for how it works.

How to start a return

1. Email contact@orelth.com within 14 days of delivery with your order number, a short description and photos of the issue.
2. We reply within 2 working days with the return address and instructions.
3. Send the gown back unworn, with its tags attached and in its original packaging.

Refunds

Refunds are made to your original payment method within 14 days of us receiving the gown back.

Cancellations

You can cancel any order free of charge within 48 hours of placing it by emailing contact@orelth.com with your order number. After 48 hours your gown is in production and can no longer be cancelled, except under your legal right of withdrawal.